WORLD-CLASS SERVICE
As a world-class manufacturer, ESCALIERS DÉCORS® puts a maximum effort into maintaining the top quality of its products and services.

Prime contractor for all its installations, ESCALIERS DÉCORS® works in strict collaboration with its specifiers (designers, architects, etc.) and its clients, from the initial study of the staircase through its production and installation.
We pay careful attention to your requirements and carry out an in-depth study keeping in mind your environmental, technical and budgetary constraints. With complete respect for your concerns, we can find the best solutions for the implementation of a staircase adapted to your situation.
With creativity and experience on their side, the technicians in our design department can offer you a personalized response, and can add their assessments of both esthetic and technical aspects.

HOW WE DO BUSINESS, STEP BY STEP
- Sending of the elements for figuring by fax, mail or mail.
- Visit of the customer in the showroom.
- Detailed quotation.
- Confirmation of order : Agreement of the customer, definition of the delivery periods.
- On-site visit of our technical sales representative.
- On-site measurements.
- Establishment of drawings.
- Acceptance of the plans by your care.
- Production in our factory.
- Delivery to the job site, assured by a permanent network of transport carriers.
- Installation by our internal teams of technicians, if necessary.
- Ten-year guarantee.
- Service after the sale.

OUR GUARANTEE ON DELIVERY DATES
Delivery dates are established with the client at the time of the sale (they are defined according to the product). We respect them. Our factory in the Burgundy region of France will do all that is necessary to obtain your satisfaction.